FAQ

In the Netherlands, a cinema week runs from Thursday to Wednesday. Lumière programmes its films per week. The new weekly film programme can be found on our website every Monday afternoon. 

On Thursday, the day on which new films première, you can buy a regular ticket for €9,- instead of €12,50.

Drinks are permitted, but to ensure the best possible film experience for everyone, we do not allow food in the auditoriums.

The auditorium will open 15 minutes before the film starts.

Our tickets come with reserved seats. If you book your tickets online, you can choose your own seat.

To give you the best possible film experience, we generally do not have intermissions. We do hold a short break during long films.

We screen films in the original language and most have Dutch subtitles. Some films are in English or are not subtitled. We always indicate this if this is the case.

Unfortunately, you will not be granted access to the film if you're late as not to disturb the other guests. At the cash register, we can change your ticket for a film that starts in a later timeslot, or we can give you a voucher. We do not give refunds.

We advise to make a reservation on busy days (like Friday, Saturday and Sunday). You can make a reservation here.

Our menu includes several vegetarian dishes. If you have other dietary wishes, please call us so we can consult with the chef.

You can buy a Lumière Passie for €20 per year. This card gives you discounts on regular films. Want to know more about the Lumière Passie?

Unfortunately, parking is not possible on our premises. If you're arriving by car, you can park at one of the following car parks:

1: Sphinx car park, Frontensingel, 6211 Maastricht
2: Q-Park (Bassin), Maastrichter Grachtstraat 21

If you plan to park at the Sphinx car park after 6:00 PM, use our parking discount card.

In our building several coat hooks are available to hang your coat on.

Lumière is accessible for people with disabilities and limited mobility. Read more about this here.

We have a lost property box at the ticket office. If you lose something, please stop by the ticket office.

Dogs are not permitted in the film auditoriums. They are permitted in our restaurant, as long as they do not bother our other guests.

Click on 'tickets' for the film you want to see. Once you have paid, your digital tickets will be sent to the e-mail address you provided. You can print out your tickets at home or download them onto your smartphone.

Right now it's not possible to make a reservation. You can only buy E-tickets.

You can pay online via iDEAL. 

It may take a while for your tickets to appear in your inbox. Be sure to check your spam/junk mail folder, as they may have ended up there. If you don't receive your tickets within thirty minutes, call us on +31 (0)43-321 40 80.

Lumière accepts the Nationale Bioscoopbon (national cinema gift voucher) and the MaDiWoDo (MondayTuesdayWednesdayThursday) voucher. Please note that tickets called 'Bioscoop Cadeau Card' and 'BioscoopCadeau' are not valid at Lumière.

Yes, we sell gift vouchers for our restaurant, our cinema, and the film breakfast to the value of €10, and €20. You can also combine these vouchers.

Come to the ticket desk well before the film starts and our employees will help you.

Our ticket desk sells tickets until the film starts. Ticket sales end once the film has started. Make sure you arrive on time.