FAQ

Frequently asked questions

Ticket sales & gift vouchers

How do I buy E-tickets?

Click on 'tickets' for the film you want to see. Once you have paid, your digital tickets will be sent to the e-mail address you provided. You can print out your tickets at home or download them onto your smartphone.

How do I reserve tickets?

Cinema tickets can only be reserved by telephone: +31 (0)43-321 40 80. Lumière Cinema can be contacted by telephone on Mondays to Fridays from 1:00 PM to 10:00 PM and on Saturdays and Sundays from 11:00 AM to 10:00 PM.

What are the payment options?

You can pay online via iDEAL. 

I bought tickets online but did not receive a confirmation e-mail. What should I do?

It may take a while for your tickets to appear in your inbox. Be sure to check your spam/junk mail folder, as they may have ended up there. If you don't receive your tickets within thirty minutes, call us on +31 (0)43-321 40 80.

What is the latest time I can pick up my tickets?

You can pick up your tickets up to fifteen minutes before the film starts.

Which gift vouchers does Lumière accept?

Lumière accepts the Nationale Bioscoopbon (national cinema gift voucher) and the MaDiWoDo (MondayTuesdayWednesdayThursday) voucher. Please note that tickets called 'Bioscoop Cadeau Card' and 'BioscoopCadeau' are not valid at Lumière.

I would like to buy a Lumière gift card for someone. Do you sell gift vouchers?

Yes, we sell gift vouchers for our restaurant, our cinema, and the film breakfast to the value of €5, €10, and €20. You can also combine these vouchers.

I lost/forgot my tickets. What should I do?

Come to the ticket desk well before the film starts and our employees will help you.

Can I become a member of Lumière?

You can buy a Lumière Passie for €20 per year. This card gives you discounts on regular films. Want to know more about the Lumière Passie?

What is the cut-off time for buying cinema tickets?

Our ticket desk sells tickets until the film starts. Ticket sales end once the film has started. Make sure you arrive on time.

Praktische vragen, gerelateerd aan bezoek

Do you have a cloakroom?

In our building several coat hooks are available to hang your coat on.

When is Lumière open?

Our restaurant is open daily from 11:00 AM to 1:00 AM. Our ticket desk has the following opening hours:

Mon/Tues 5:00 PM - 10:00 PM
Wed/Thurs/Fri 1:00 PM to 10:00 PM
Sat/Sun 11:00 AM to 10:00 PM

Can I select my own cinema seat?

Our tickets do not come with reserved seats. If you arrive on time, you can choose your own seat. 


Do the films have an intermission?

To give you the best possible film experience, we generally do not have intermissions. We do hold a short break during long films.


Is the building accessible for people with disabilities or limited mobility?

Lumière is accessible for people with disabilities and limited mobility. Read more about this here.


I lost something at Lumière. What should I do?

We have a lost property box at the ticket office. If you lose something, please stop by the ticket office.

Do the films have subtitles?

We screen films in the original language and most have Dutch subtitles. Some films are in English or are not subtitled. We always indicate this if this is the case.

Can I park at Lumière?

Unfortunately, parking is not possible on our premises. If you're arriving by car, you can park at one of the following car parks:

1: Sphinx car park, Frontensingel, 6211 Maastricht
2: Q-Park (Bassin), Maastrichter Grachtstraat 21

If you plan to park at the Sphinx car park after 6:00 PM, use our parking discount card.


Can I eat and drink during the film?

Drinks are permitted, but to ensure the best possible film experience for everyone, we do not allow food in the auditoriums.


I'm late for my film. What now?

Unfortunately, you will not be granted access to the film if you're late as not to disturb the other guests. At the cash register, we can change your ticket for a film that starts in a later timeslot, or we can give you a voucher. We do not give refunds.

When does the auditorium open?

The auditorium will open ten to fifteen minutes before the film starts. This gives you plenty of time to find a seat.


What is Cineville?

Click here for more information about Cineville.

Are dogs allowed?

Dogs are not permitted in the film auditoriums. They are permitted in our restaurant, as long as they do not bother our other guests.


Vragen over film

Why is the cinema schedule only shown until Wednesday?

In the Netherlands, a cinema week runs from Thursday to Wednesday. Lumière programmes its films per week. The new weekly film programme can be found on our website every Monday afternoon. 

Do you offer a discount day?

On Thursday, the day on which new films première, you can buy a regular ticket, 65+ ticket, or Lumière card ticket for €6.50 instead of €9,50.


Vragen over restaurant

Do I have to make reservations?

Our restaurant can get very busy, which is why we recommend making reservations in advance. 


I'm a vegetarian/vegan. Can Lumière take this into consideration?

Our menu includes several vegetarian dishes. If you have other dietary wishes, please call us so we can consult with the chef.

How do I reserve the film breakfast?

To reserve the film breakfast, call +31 (0)43-321 40 80 and tell us which film you'd like to see. Clearly state that you'd like to reserve the breakfast option as well.