Lumière Open Air Film Festival

Watching a film under the stars is perhaps the best thing there is, but the Dutch weather sometimes just does its own thing. The screening goes ahead even if it rains, so keep a close eye on the weather forecast beforehand and dress for the conditions. It can get quite chilly once the sun goes down. Umbrellas are not allowed, but a rain poncho, a warm jumper or a blanket often comes in handy.

We will only decide to cancel a screening if the safety of visitors cannot be guaranteed. In that case, we will inform ticket holders by email no later than 5.00 pm on the day of the screening. We will also share any changes via our website and social media channels.

The festival takes place on a grassy area that is largely flat and fully wheelchair accessible.

Headphones
Headphones are available for visitors who would like some extra assistance with hearing. Would you like to use them? Send an email to info@lumiere.nl and mention which film you’re visiting. We will then contact you.

Parking
Do you have a disabled parking permit? If so, you can park in one of the reserved parking spaces directly behind the festival site, next to the Kiss & Ride zone. To get there, head to Fransensingel 61. Please note: there are a maximum of 8 parking spaces available. You can also be dropped off at the Kiss & Ride.

Toilet
An accessible toilet is available at Lumière, a short distance from the festival site. There are no high thresholds or steps.

Assistance
Do you need assistance during your visit? Please feel free to contact us, and we’ll gladly discuss the options with you. Do you have any questions about the festival’s accessibility, or would you like to discuss your visit? Email us at info@lumiere.nl; we’re happy to help.

Screenings as planned
Lumière Open Air takes place outdoors. Screenings will go ahead as planned, even in the rain.

Seating
Your ticket gives you access to the screening, but not a specific seat. After your ticket has been scanned, you can pick your own seat.

Changes by Lumière
Lumière reserves the right to interrupt or cancel a performance if circumstances so require.

Communication with changes
In the event of any changes or cancellations, we will notify ticket holders by email as soon as possible. We will also share the latest information via our website and social media channels. Any cancellations will be announced by 5.00 pm on the day of the performance at the latest.

Cancellation by visitors
Tickets that have been purchased cannot be cancelled, changed or refunded by visitors. If, for some reason, you are unable to use your ticket, we recommend that you resell it safely via TicketSwap.

Cancellation by Lumière
Lumière keeps a close eye on the weather conditions. If the safety of visitors, staff or performers cannot be guaranteed, or if a screening cannot take place or go ahead for any other reason, a decision may be made to cancel it. In that case, ticket holders will receive a full refund of the purchase price of their tickets.

Safety
In the event of any unexpected situations, visitors must always follow the instructions given by staff.