Lumière Privacy Statement

Your privacy is important to Lumière. We consider it our responsibility to handle the personal data you share with us with care. In this Privacy Statement, we explain what personal data we process, why we process it, and what rights you have.

Personal Data

In order to provide our services, Lumière processes personal data. The data we process depends on the service you use.

We may process the following personal data:

• Name
• Email address
• Postal address (if provided)
• Age or date of birth (if provided)
• Information relating to your purchases and visits
• Information submitted through forms on our website
• Information provided when creating an account

We process personal data in accordance with applicable data protection legislation.

Why Do We Process Your Data?

Lumière processes personal data for the following purposes:

• Selling and delivering tickets;
• Managing Lumière Passie memberships and other customer relationships;
• Creating and managing online accounts;
• Providing information about your visit, screening or event;
• Responding to questions and enquiries;
• Handling requests submitted through forms on our website;
• Sending newsletters to subscribers;
• Improving our website and services;
• Conducting analysis and statistical research;
• Carrying out customer and market research;
• Complying with legal obligations.

Ticket Sales

For ticket sales and customer account management, Lumière uses the Ticketworks ticketing and CRM platform. The personal data required for your purchase is processed in order to complete your order, facilitate your visit, manage your account and provide practical information relating to your screening or event.

Account

You may create a personal account on the Lumière website. The information you provide will be used to manage your account, give you access to your purchases and improve your experience of our services.

Newsletter

You can subscribe to our digital newsletter via the Lumière website. Through this newsletter, we keep you informed about new releases, events, festivals and other activities.

To help improve our communications, we may collect statistics relating to newsletter usage, such as whether emails have been opened and which links have been clicked.

You may unsubscribe at any time using the unsubscribe link included in every newsletter.

Forms and Enquiries

When you contact us through a form on our website, by email or by any other means, we process the information you provide in order to handle your enquiry, request or application.

External Links

Our website may contain links to external websites or services. When you click on one of these links, you leave the Lumière website. The privacy policies of the relevant third party will apply to your use of those websites and services.

Cookies and Website Usage

Lumière uses cookies to ensure the website functions properly, to gain insight into how the website is used and – where you have given your consent – to improve our marketing activities.

With your consent, we use Google Analytics to better understand how visitors use our website. We also use Meta Pixel to measure the effectiveness of advertising on Facebook and Instagram.

Videos from YouTube may be embedded on certain pages of our website. When viewing these videos, YouTube may place cookies on your device.

For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

How Is My Data Stored?

Personal data is stored on secure systems. Lumière has implemented appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

Where we work with third parties that process personal data on our behalf, we put appropriate agreements in place to safeguard your information.

Retention Periods

Lumière does not retain personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

In general, we retain:

• data required for ticket sales, account management, Lumière Passie memberships and customer relationships for as long as necessary to provide our services;
• newsletter subscriber data until a subscriber unsubscribes;
• data processed for administrative and tax purposes for as long as required by law.

When personal data is no longer required, it will be deleted or anonymised.

Changes

Lumière reserves the right to amend this Privacy Statement. The most up-to-date version will always be available on this page.

Your Rights

You have the right to:

• access your personal data;
• have inaccurate personal data corrected;
• request the deletion of your personal data;
• object to certain types of processing;
• withdraw your consent at any time;
• lodge a complaint with the Dutch Data Protection Authority.

If you would like to exercise any of these rights, please contact us.

Contact

If you have any questions about this Privacy Statement or the way Lumière processes personal data, please contact us:

Lumière Maastricht
Bassin 88
6211 AK Maastricht
The Netherlands

Email: info@lumiere.nl