Privacy Statement

Your privacy is important to Lumière. We therefore see it as our responsibility to protect your privacy and to ensure that the personal information you provide to us is treated confidentially. Through our privacy statement we show which personal data we collect and what we do with this data.

Personal data
In order to provide you with the best possible service, it is essential that we process your personal data. The nature of this data depends on the service that you purchase from us. The personal data that is collected is processed in accordance with applicable laws and regulations.

With what purpose do we collect your data?
Lumière collects personal data from ticket buyers, Lumière pass holders, visitors to Lumière's website and readers of the newsletter for the following purposes:

  • For sending purchased tickets
  • For processing your (possible) membership
  • To make it possible to create a profile on our website
  • To inform you about practical matters concerning a show / event (if you have purchased tickets for this event)
  • To be able to contact you and to respond to questions you have asked
  • To be able to send Lumière's newsletter to readers who have registered for it
  • For improving our website and our services
  • For analyzing our visitors' activities using analysis programs for policy purposes
  • To be able to conduct market research and research into our services
  • To be able to implement any legal obligations applicable to Lumière

E-mail / Newsletter
You can register for our (digital) newsletter via a special application form on the Lumière website. This newsletter is sent every week to keep you informed about the weekly premiere films, the weekly program and special events. With the e-mails we send, data is stored in our mailing system, which tells us whether you have received the e-mail, opened it and on which link(s) you clicked. We do this to improve our mailings and better tailor the offer to the preferences of the recipients.

Unsubscribe newsletter
By means of an unsubscribe link at the bottom of the e-mail, you are always offered the opportunity to unsubscribe from our newsletter ("opt-out"). You can also send a letter or e-mail (info@lumière.nl) to our customer service. Your cancellation will be processed as quickly as possible. If you choose to use the opt-out option, you will not receive e-mails from Lumière, other than e-mails relating to the events/screenings for which you have purchased tickets (change of start time or cinemahall, cancellation, information about your visit, etc.).

Cookies, Google Analytics & Hotjar
To better understand our users’ needs and to optimize this website, Lumière uses cookies to collect web statistics (Google Analytics & Hotjar).

Cookies are small text files that contain certain data that your browser stores on the hard drive of your computer. The policy that Lumière uses regarding cookies can be found in our cookie policy. We have already informed you about these cookies during your first visit to our website. You can unsubscribe from cookies by setting your internet browser so that it no longer saves cookies. In addition, you can also delete all information previously saved via the settings of your browser.

Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device screen size, device type, browser information, preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link

How are my personal data stored?
The personal data is stored on secure servers and not accessible to third parties. Agreements relating to your data are always entered into in writing with parties that confirm that they will comply with the applicable statutory provisions by means of a processor agreement.

Storage period
Lumière stores your data as long as they remain current for the purpose, or non-incompatible targets, to which we have collected your data. We retain personal data of Lumière pass holders as long as services are taken from us and then no longer than 5 years. The data from ticket buyers via the website are stored in our ticket sales system for a period of 2 years.

How are my data secured?
Lumière has taken technical and organizational security measures to protect the data at its disposal against unintentional or willful manipulation, loss, destruction and / or unauthorized inspection.

Can Lumière change this Privacy Policy?
Yes, Lumière reserves the right to change this privacy statement. The current applicable privacy statement is displayed via this website.

Access / deletion data
You are of course entitled to access your personal data and the right to request correction or deletion of your personal data.

Contact
For questions about Lumière's privacy policy and Lumière's processing of your data, please contact:

Lumière Cinema Restaurant Café 
Hortense Brounts
Bassin 88
6211 AK Maastricht

hortense.brounts@lumiere.nl